Airport Transfer – Terms & Conditions

Company: Recharge Travels & Tours Ltd (registered and licensed in Sri Lanka).

Passenger/Customer: The individual or group booking the airport transfer service.

Service: Airport pickup or drop-off transfer arranged by the Company.

Booking: A confirmed reservation for transfer services.

A booking becomes confirmed only after the Company has received full payment or agreed deposit and issued a booking confirmation.

Passengers must provide accurate pickup/drop-off details, flight numbers, event dates and times at the time of booking.

The Company reserves the right to refuse or cancel a booking if inaccurate, incomplete or fraudulent information is provided.

Full payment is due at the time of booking unless otherwise agreed.

All payments must be made in USD (United States Dollars) unless otherwise agreed.

If payment is not completed when due, the Company may cancel your booking without notice and may apply cancellation charges.

Late Cancellation Charges:

• •Cancellation made less than 24 hours before pickup — 100% of the service cost is charged (no refund).

No-Show Charges:

• •If the Passenger does not show up at the pickup location within the agreed timeframe without notice, the full transfer cost will be charged (no refund).

All refund requests must be sent to info@rechargetravels.com with booking reference and reason for cancellation. Refunds, if applicable, will be processed to the original method of payment within a reasonable timeframe.

Changes (pickup time/location/flight details) must be requested in writing.

The Company will attempt to accommodate changes subject to vehicle availability.

Changes made less than 24 hours before scheduled pickup may incur change fees or be treated as a cancellation with applicable charges.

Exceeding Free Waiting Time:

• •If you or your party are not at the pickup meeting point within the free waiting period (60 minutes at airport, 15 minutes at hotel), additional waiting time will be charged at a fixed rate per 15 minutes or part thereof.
• •The additional waiting charge applies automatically once the free waiting time has expired, and will be added to your booking total.
• •Without prior notice or driver contact, if you fail to appear after the free waiting time elapses, the booking may be considered a no-show (see No-Show Policy in Section 4.3).

Flight Tracking & Adjustments:

• •Where possible, we monitor your flight status in real time. If your flight is delayed and you update or provide flight details, your pickup time and free wait start time will automatically adjust accordingly.
• •However, if no updated flight information is provided and the driver arrives at the originally scheduled time, the standard waiting charges will apply after the free period.

Passengers must act respectfully toward the driver and vehicle.

The Company reserves the right to terminate service with no refund if Passenger behavior is unsafe, unlawful or disruptive.

Passengers must declare all luggage at booking.

Excess or oversized luggage may require a vehicle upgrade and additional charges.

The Company will not be liable for belongings not declared at the time of booking.

The Company will make all reasonable efforts to provide services safely and on time.

The Company is not liable for delays, disruptions, damages or losses arising from:

• •Traffic conditions, weather, road closures or flight delays;
• •Passenger errors in provided information;
• •Acts beyond the Company's control.

The Passenger's sole remedy for any service failure is a refund under the conditions stated in Section 4.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka, and any disputes will be subject to the exclusive jurisdiction of Sri Lankan courts.

For cancellations, changes, or support related to airport transfers: